Backups
NSS provides backups for the Windows servers in the regional datacenter and a few server deployed around Lane County Oregon.

Backup Agents
Supported backup agents include:

• Windows file system (includes system state)
• Exchange Database
• Exchange Mailboxes
• Active Directory
• VMware integrated backups

Accessing CommVault web interface
Here is the link to the CommVault web interface. If you have problems connecting submit a request for service and the backup administrator will contact you to assist.

How to browse and restore data
Here is a link to perform a basic restore.
For more advanced restore functions go here.

Backup Schedule
Incremental backup jobs happen Monday through Thursday with full backups starting on Friday and run through the weekend. Weekend full backups include ALL files (excluding global filter) on the servers. The Monday through Thursday incremental backups check for differences in the file structure between full backups.

Backups are scheduled Monday through Friday and can be scheduled to run at the following times:

• 6pm
• 8pm
• 9pm (Virtual Infrastructure)
• 10pm
• 11pm
• 12am

Data Retention
By default all backup data is retained for 30 days. The first full backup of every month is archived for one year.

Disaster Recovery
Most recent full backups go to an offsite location for DR purposes.

Data Recovery
You can initiate a data restore at any time, day or night, using the restore feature of the CommVault web client software. You may also request assistance from the LC Help Desk for restores. Note that the restore of a single file might take only a few minutes (unless offsite tape is required); the restore of an entire system may take several hours to several days depending upon size of stored data, server hardware, network speeds, etc..

We guarantee OS and data recovery, this does not always translate into full application recovery. Historically, full system restores have been hit and miss in restoring server applications. In fact, the global filter excludes common database file extensions and directories. We recommend application owners schedule and run test restores to verify their application recovery plans will work.

Data Security
Backup data is encrypted to be accessed by our specific backup infrastructure installation. Backup encryption levels do not meet most regulatory requirements, we recommend encrypting your data at rest (prior to backups) to meet your compliance needs.

Support
The backup service is monitored during business hours for performance and component failures. Storage systems personnel are alerted to failures and respond to alerts. A backup administrator, usually your local server administrator, must be designated to communicated any backup related issues or requests.

Backup Reporting
Backup reports are available upon request. The most common report is the daily status report which provides server backup times with success and failure information along with other statistics.

Global filter list
The backup global filter excludes common database file extensions and directories named "nobackup". Local backup filters can be applied to servers upon request.

Termination
To cancel backup services, submit a request to the LC IS Help Desk. Be sure in provide the name of the server(s) that should no longer be backed up.